Delivery

Delivery options

‘Courier’ Delivery

Our delivery service is for addresses in mainland Britain.

’48-hour Courier’ delivery is available for a £6.95 (including VAT) delivery charge and takes up to two working days.
FREE DELIVERY for orders over £70.

Orders placed with us after 11.00am will be despatched the next working day.  We use Parcelforce for our deliveries (and sometimes UPS and APC).

Orders placed before 11.00am on Thursday will be delivered the following Monday. Orders placed before 11.00am on Friday will be delivered on Tuesday.

Delivery of your order

Please check all goods before signing for them. Due to the nature of our products and the requirements of our carriers an adult must be available at your nominated delivery address to sign for the delivery.

If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature and refuse the delivery.

If you have not received your order within 10 days of ordering, please advise us by email at contact@coastaldistillery.co.uk, or call us on 01507 206 617, 9am – 5.30pm, Monday to Friday.

Cancelling or amending your order

If you wish to cancel or amend your order please contact us as soon as possible by emailing ccontact@coastaldistillery.co.uk or calling 01507 206 617. Please quote your order number and the date the order was placed.

If it is too late for us to cancel or amend your order then please refuse the delivery. Once goods are returned to us we will reprocess the order or refund as appropriate.

Returns

A request for a return or replacement must be made within 14 days of receiving your delivery. Any goods requiring refund or replacement must be returned within 14 days of the request. Once the goods are returned to our warehouse we will refund the cost of the goods within 14 days.

Return address:
Coastal Distillery (Lincoln Imp Drinks Company Limited), Rotaset House, Enterprise Road, Mablethorpe, Lincolnshire, LN12 1NB

Unwanted products

If you decide you no longer wish to keep the goods ordered you can return them to us at your own expense. Please quote your original order number and date of order. If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned. If you require advice on courier selection please contact us by e-mail contact@coastaldistillery.co.uk, or call us on 01507 206 617, Monday to Friday, 9am – 5pm.

If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.

Faulty, damaged, mis-picked and missing goods

If any product is faulty, damaged or missing from your order or you have received the wrong item(s) please contact us within 24 hours of delivery by e-mailing contact@coastaldistillery.co.uk or calling 01507 206 617, Monday to Friday, 9am – 5pm (excluding Public Bank Holidays).

Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Next Day Delivery service or refunded within 14 days.

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Last order day for pre-Christmas delivery: Tuesday, 17th December at 11.00am (orders placed after this will be despatched on 2nd January, 2020)