Terms and Conditions
Welcome to the Coastal Distillery website Terms and Conditions for use. These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these Terms and Conditions, please contact us at by e-mail or call us on 01507 206 617 between 10am – 5pm Monday to Friday, excluding public bank holidays.
Coastal Distillery Limited (previously trading as Lincoln Imp Drinks Company)
Registered in England No. 10743593
VAT Registration No: GB 271 3495 00
AWRS URN: XGAW 000 0010 8843
“Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively; “Order” means a the contents of an transaction completed online at coastaldistillery.co.uk “Goods” means the products within an order, “Personal Information” means the details provided by you on registration; “We/us” means Coastal Distillery Limited; “Website” means the website located at www.coastaldistillery.co.uk or any subsequent URL which may replace it; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
2. USE OF THE WEBSITE
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by updating your information online through the My Account pages or by contacting our Customer Services representatives by e-mail at email@example.com, or call us on 01507 206 617 between 9am – 5pm, Monday to Friday, excluding public bank holidays. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to: Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
At Coastal Distillery we respect your privacy.
• We will not ask you for personal information unless it is required to deliver you specific information, services or products.
• We will not share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
• We don’t store personal information on our servers unless necessary for the operation of your account or you have chosen to do so. (For example: Custom tasting notes for products or product reviews.)
Customer Services Manager
Coastal Distillery Limited
4. PURCHASE OF PRODUCTS
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
A case for gin or spirits is defined as 6 standard-sized 70cl bottles.
We accept the following major payment cards only; Visa, Visa Debit and MasterCard. Payment will be debited from your account upon receipt of your order. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
In the unlikely event that we have run out of an item on your order, we will contact you to arrange a replacement or refund.
5. CARRIAGE & DELIVERY
Our delivery service is for addresses in mainland Britain.
’48-hour Courier’ delivery is available for a £5.95 (including VAT) delivery charge and takes up to two working days.
FREE DELIVERY for orders over £70.
Orders placed with us after 11.00am will be despatched the next working day. We use Parcelforce for our deliveries (and sometimes UPS and APC).
Orders placed before 11.00am on Thursday will be delivered the following Monday. Orders placed before 11.00am on Friday will be delivered on Tuesday.
Please check all goods before signing for them. Due to the nature of our products and the requirements of our carriers an adult must be available at your nominated delivery address to sign for the delivery.
If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature and refuse the delivery.
If you have not received your order within 10 days of ordering, please advise us by email at firstname.lastname@example.org, or call us on 01507 206 617, 9am – 5pm, Monday to Friday.
6. DESCRIPTION OF PRODUCTS
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Coastal Distillery Limited sell products containing intoxicating liquor. For clarity, a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv). Vintages, labels and closures may vary. All wines are 75cl and all spirits and liquors 70cl unless otherwise stated. Under the Licensing Act 2003, it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. Coastal Distillery Limited is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. In accepting these Conditions, you agree to provide Coastal Distillery Limited with truthful and accurate information and act in accordance with the Licensing Act of 2003.
7. REFUND POLICY
Cancelling or amending your order
If you wish to cancel or amend your order please contact us as soon as possible by emailing email@example.com or calling 01507 206 617. Please quote your order number and the date the order was placed. If it is too late for us to cancel or amend your order then please refuse the delivery. Once goods are returned to us we will reprocess the order or refund as appropriate.
A request for a return or replacement must be made within 14 days of receiving your delivery. Any goods requiring refund or replacement must be returned within 14 days of the request. Once the goods are returned to our warehouse we will refund the cost of the goods within 14 days.
Return address: Coastal Distillery Limited, Rotaset House, Enterprise Road, Mablethorpe, Lincolnshire, LN12 1NB
If you decide you no longer wish to keep the goods ordered you can return them to us at your own expense. Please quote your original order number and date of order. If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned. If you require advice on courier selection please contact us by e-mail firstname.lastname@example.org or call us on 01507 206 617, Monday to Friday, 9am – 5pm. If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.
Faulty, damaged, mis-picked and missing goods
If any product is faulty, damaged or missing from your order or you have received the wrong item(s) please contact us within 24 hours of delivery by e-mailing email@example.com or calling 01507 206 617, Monday to Friday, 9am – 5pm (excluding Public Bank Holidays). Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our ‘Courier’ Delivery service or refunded within 14 days. Consequential loss: we shall not be liable for any consequential loss however caused, including (but not limited to) loss caused by late delivery.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us, or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Coastal Distillery Limited and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of Coastal Distillery Limited is Rotaset House, Enterprise Road, Mablethorpe, Lincolnshire, LN12 1NB. Registered in England No. 10743593.